SearchSpring's Product Recommendations uses our IntelliSuggest tracking to create rich and relevant products to recommend to your shoppers while both browsing and checking out. This creates an automated flow of opportunities to cross-sell and up-sell.
SearchSpring Employees: Read more internal detail here about Product Recs.
Cross-Selling and Up-Selling
Using engagement data from Product Views, you can leverage automatic up-selling on your store with our “Also-Viewed” recommendations widget, which shows your customers items that are similar to the one they’re currently viewing based on which products other customers viewed in conjunction with this product.
You can also create a valuable cross-selling opportunity on your Cart pages with our “Also-Bought” recommendations widget, showing your customers complimentary products that others generally have purchased alongside the products they have in their cart.
What information is used to power recommendations?
SearchSpring looks at the past 90 days of customer behavior from the IntelliSuggest tracking installed on your site to power our product recommendations. Products are analyzed in conjunction with other products that are viewed or purchased together in the same visit by your shoppers.
If there aren't enough products recently interacted with to present recommendations, we backfill the list with generally commonly recommended products across your site.
When is the list of products to recommended updated?
SearchSpring updates which products are recommended daily.
Both v2 and v3 Recommendations use the same recommendation lists.
What product information can I display, and when is it updated?
You can utilize the core fields of Name, Product URL, SKU, Unique ID, Thumbnail Image URL, Image URL, and Price.
This product display information is updated daily.
Depending on the browsing behavior of your customers, a single product may have up to 100 recommended products available. If you'd like to increase the number of potential products shown in your recommendations, reach out to your customer success representative.
How do I use Product Recommendations?
First, make sure you have IntelliSuggest installed and confirm that it's tracking on your site. Then you can reach out to your customer success representative to ask about having it enabled on your site.
Once Recommendations have been enabled for your site, you can use the API endpoint directly, install our Recommendations widgets, or contact us to have our pro services team integrate Recommendations displays onto your site for you.